Shipping & Returns

Shipping
All items ship via USPS. Our shipping days are Monday, Wednesday, and Fridays, if the shipping day falls on a holiday, we will ship the following shipping day. All packages within USA are sent with delivery confirmation included with no extra charge to you. Packages valued at over $100.00 will automatically be insured at their value. WE ARE NOT RESPONSIBLE FOR CUSTOMS/DUTIES FEES.
Any package refused or returned to NuclearDoll after attempted (failed) delivery will receive a refund to their Paypal account minus a 15% restocking fee, Paypal fees, AND less shipping fees.(And we will also be very annoyed and may elect not sell to you anymore!) No changes or cancellations can be made on any order once it has been shipped, at which point it's out of our hands.

IF YOU CHOOSE EXPRESS MAIL YOU WILL NEED TO BE PRESENT TO SIGN FOR IT.
If your order is over $245.00 USD, we require a signature. These packages cannot be shipped to a P.O. Box.

At this time, we only sell and ship to: USA, Canada, Australia, countries within the EU, UK, and a select few other countries due to shipping regulations and safety. Thank you for understanding.
For the USA: we offer First Class, Priority Mail , and Express Mail.
For all other countries we offer: Priority Mail, and Express Mail.


Returns & Exchanges
 WE DO NOT ACCEPT RETURNS ON PRODUCTS THAT CAN BE WORN IN HAIR ( hair extensions, dread falls, wigs, etc)
That means no returns on those items!!!!!!
Due to health code regulations no returns will be accepted on any products that have been worn, or used (or opened if a hair product) and are no longer in perfect manufacturer’s condition.
Any products that are shrink wrapped or sealed are not available to be returned if opened.
Custom, sale, clearance and OOAK (one of a kind) items are not eligible for return.
Refunds or Exchanges will not be permitted after 14 days of sale.
All items must be in brand new, unused and perfect manufacturer's condition to be eligible for a return or exchange, excluding defective products.
Any products returned that have been used or opened will be returned to the customer at their expense, if the CUSTOMER refuses to pay for return said items will be discarded, no exceptions. Other than that, no restocking fee will be charged, you must pay shipping to send the item to us for a return, we HIGHLY suggest you send it with tracking as we ARE NOT RESPONSIBLE FOR LOST MAIL.
Once we receive the return you will be contacted, and we will look over the item to see if it qualifies as a return. If is does qualify you will be refunded minus all shipping, and PayPal fees, if any.

If the item does NOT qualify you will need to pay us return shipping charges to receive the item back, if we do not receive funds from you for return shipping after 30 days item/s will be discarded, and you will not receive a refund.
Please contact us to about returns for an RMA code.
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